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Service Quality of BSNL to be Closely Monitored

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Sachin Pilot, the Union Minister of State for Communications and Information Technology, has directed that quality of services being offered by BSNL be closely monitored. The exercise has been first launched in Rajasthan, Bihar, Maharashtra, Kerala, and North-East- I Circles.

Quality of service will be monitored in the areas of call drops, traffic congestion, downtime of telecom towers, promptness and effectiveness of customer service, broadband expansion, push marketing and expansion.



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